Returns & Exchanges
At Kikiva Collection, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, we offer a seamless 30-day return and exchange policy for all unworn items with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in the original packaging if possible, ensuring all original labels and tags are intact to qualify for a refund.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing